Our straightforward returns process makes it easy to return unwanted items.
RETURNS CONDITIONS
If you change your mind, you can return any unwanted products, including sale items, provided the following conditions are met.
PURCHASE DATE
🎄 Enjoy extra flexibility this holiday season — purchases made between November 12 and December 31 come with an extended 60-day return window.
For purchases made outside this period, our standard 30-day return policy applies.
ITEM CONDITION
Items must be unused, unwashed, and undamaged.
PACKAGING
Items must be returned in their original, intact packaging.
RETURNING A PURCHASE MADE ONLINE
Eligible online purchases, can either be returned via post or returned in person in store.
IN STORE
You can return online purchase in any Sports Direct store, where you have the choice of a refund, or an exchange, pending stock availability.
BY POST
Alternatively, for postal returns, head to our Online Returns Portal, and follow the prompts to purchase and print your $10 return shipping label.
GETTING AN "ORDER NOT FOUND" ERROR MESSAGE?
For orders placed on, or prior to, Friday, November 7 2025, please navigate to this Online Returns Portal instead.
Take care to package your return, and then post your item at the Post Office. Please note that we are unable to accept returns if the product or its packaging is damaged in any way, including damage from packing tape or postal labels.
Once we receive your return, a refund will be issued within 5 business days to your original payment method, along with an email confirmation.
Any initial or return shipping fees are non-refundable in the event you choose to return all or part of your order.
RETURNING A PURCHASE MADE IN STORE
All in store purchases must be returned in person to a Sports Direct store, in accordance with the returns conditions found on your receipt.
A NOTE ON PRODUCT EXCHANGES
If you would like exchange any unwanted items for another style, colour or size, it is necessary that you do so in store. All exchanges are subject to returns conditions.
Product exchanges are not possible on postal returns, and any items returned by post will be refunded to the original payment method.